How do I solve this problem? Unfortunately, we do not offer global warranty on our products. I bought a Genius product seven days ago. We have some problems with your product. If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O. If you have any other questions, contact customer support for assistance.
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There is no driver for Windows 8 or later version. The mouse cursor sometimes genuus or stops for a few seconds, if I move it away from my WiFi it becomes normal. You can log in into your Amazon account and generate a Amazon return label. How do I solve this? Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router 5t55 receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected.
You can also try it on a different laptop or another USB port to geniius the battery low problem. My mouse has a left button problem – when I click once, sometimes it gsnius twice. Ergo laser mouse only works in Windows 7 or previous versions. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. Is there anything I can do? Feedback We appreciate your feedback for your Genius product user experience Support geniusnet.
The mouse sensor data read performance will be impacted. I need a service manual to check for potential problems, so can repair it ourselves. We judge that the witch is broken, please contact customer support for assistance. It is brand new, I bought it from Amazon, how do I get a replacement?
Genius Ergo T555 Laser Enhanced Device driver download and installation
Try to change the battery first. Only if the model has a special function or Macro key setting is when you need to install the driver.
I bought a Genius product seven days ago. Check if your laptop recognizes the mouse or not in the Device Manager. But if it is not a wireless mouse, the mouse is broken.
If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O.
Check geniu your device is a plug-n-play device or not. The double click is a button switch problem if you did not use any other firmware to update it.
Genius ioCentre Software Download
The mouse is 2. We have some problems with your product.
I cannot find the driver that supports my device, Geniius am hoping you can develop a driver which can work with the latest versions of Windows and other systems. If it is not working after changing the battery, try to turn the mouse switch off and on again. If you have any other questions, contact customer support for assistance.
My laptop cannot detect the product and the cursor is not moving in Windows 7, why?
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance. If it is the same result on different USB ports, the mouse geniuz broken, contact customer support for assistance. But if your mouse is a wire mouse, the mouse is broken. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why?
We appreciate your feedback for your Genius product user experience. How do I solve this problem?