Tried to change batteries, even downloaded drivers from your website, but nothing changes. It is brand new, I bought it from Amazon, how do I get a replacement? If it is not working after changing the battery, try to turn the mouse switch off and on again. What is your global warranty on your products? Check if your laptop recognizes the mouse or not in the Device Manager. How do I solve this? When you have SmartGenius setting problem, how to solve it?
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GEMMP – Hewlett-packard (HP) – Genius GM P Optical Mouse
If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance.
How do I g,-03022p this problem?
Check if your laptop recognizes the mouse or not in the Device Manager. I bought a Genius product seven days ago. Check if your device is a plug-n-play device or not. I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems. If you have any other questions, contact customer support for assistance.
S so that means no driver gm-030222p required always check that package contents. Unfortunately, we do not provide technical gejius to end users, you can contact customer support for assistance. Change the place where you use the mouse, test whether the frequency is affected by another device or not. Try to change the battery first. But if your mouse is a wire mouse, the mouse is broken. My mouse has a left button problem – when I click once, sometimes it clicks twice.
XScroll ioCenter for old model. You can log in into your Amazon account and generate a Amazon return label. The supported OS is always shown on the package. The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal. If it is not working after changing the battery, try to turn the mouse switch off and on again.
If yes, there is no need to install a driver. Please refer to below links first and follow the setting steps. Only if the model venius a special function or Macro key setting is when you need to install the driver.
We have some problems with your product. If the problem is still the same, contact our customer gm-00322p for assistance. It is brand new, I bought it from Amazon, how do I get a replacement? The dongle, KB, and mouse require a code pairing process.
Genius Xscroll USB Optical Mouse (Black)
I need a service manual to check for potential problems, so can repair it ourselves. Please try to change a new battery first if needed. What is System Requirement for SmartGenius?
However, it cannot be turned on anymore. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the ggenius frequency or a battery low problem will cause the receiver frequency to be affected. My laptop cannot detect the product and the cursor is not moving in Windows 7, why? Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why?
What is your global warranty on your products? We appreciate your feedback for your Genius product user experience. What can I do?
If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same.