If you are using a notebook computer, skip to the step to Clear the upper and lower registry filters. To reset the BIOS, use one of the following sets of steps, depending on the type of computer you are using:. If a confirmation window opens, click OK or Yes. Please post your complete model that is usually listed on the bottom of your notebook if this doesn’t work. HP c0 24x Combo Drive-carbon. Message 10 of Please select the “Accept as Solution” button on the post that best answers your question.

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HP PCs – CD/DVD Drive Is Not Detected (Windows 10, 8) | HP® Customer Support

If you suspect that the drive might be bad after using these steps, test the drive to see if the hardware has failed. It’s made to last and it’s truly the g26 difference between the stuff you “can get” and the stuff you must have to change the way you compute.

Modify your browser’s settings to allow Javascript to execute. HP c0 24x Combo Drive-carbon.

To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface such as a conductive foam padand wear an ESD wrist strap connected to a grounded surface.


There are probably more numbers than 6g2 G62 on the bottom of the notebook. I don’t know if this was very helpful. If you need to change the operating system, click Changeselect your version, and then click Change.

HP (Hewlett Packard) DVD-ROM Drivers Download – Update HP (Hewlett Packard) Software

Item Location see all. Use the following steps to access the BIOS:. You may have other issues. Javascript is disabled in this browser.

Take a look at this and see what you come up with: For any other error, refer to the information that is provided with the error code. This topic has been archived. This was very helpful. I disclaim all warranties including any warranties that may be implied by law.

Internal Laptop Drive Filter Applied. If the drive is still not detected, close Device Manager and skip to Reset the computer power to reset power and reseat the drive cables if necessary. If you would like to upgrade the class of service, a variety of options are also available.

OEM HP I have a good history of making things right. Part number Spares NO: To achieve a Gold competency level, Solvusoft goes through extensive independent analysis that looks for, amongst other qualities, a high level of software expertise, a successful customer service track record, and top-tier customer value.

As a Gold Certified Fd Software Vendor ISVSolvusoft is able to provide the highest level of customer satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous and continually-audited approval process by Microsoft. That doesn’t sound right. The disc drive should now be recognized by Windows.


This is certainly not a desktop but instead a laptop.

HP PCs – CD/DVD Drive Is Not Detected (Windows 10, 8)

Message 3 of By using this site, you accept the Terms of Use and Rules of Participation. Also, you may click on the white star in the “Kudos” button for any helpful post to give that person a quick thanks.

Please post your complete model that is usually listed on the bottom of your notebook if this doesn’t work. How is the Gold Competency Level Attained?

If drive name is shown with an alert icon displays the drive icon is marked with an alert symboldouble-click the drive name to find more information.

Click the Download button, and then follow the on-screen instructions to download and g2 each applicable update. Press and hold the power button for 5 seconds to turn off your computer completely.