This product has been exchanged for a new or refurbished product. This page requires Javascript. We are unable to determine your warranty status for the product and serial number provided. But I cannot operate it from the desktop as all Desktop shortcuts for the scanner is vanished. Try to try to use the scanner on the computer.

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It scans documents into my computer, and that’s hpsdanjet I needed it to do. Also try to install the Utility software for scanning purpose which is available in the above HP website.

HP Scanjet G Photo Scanner – Driver Downloads | HP® Customer Support

I recommend you to install the scanner driver in compatibility mode. HP Download and Install Assistant. Drivers may be in development so please hpscanje back at a later date or visit the product homepage.

Solution and Diagnostic Data Collection. Nyima Yonten Replied on June 14, I hpscanjwt you to the suggestion provided in the HP support website and check if it helps.


This item doesn’t belong on this page. Please use the product number and serial numbers of the new product to validate warranty status.

You may also like. Show More Show Less. Asia Pacific and Oceania. How satisfied are you with this reply? HP is compiling your results. In reply to Nyima Yonten’s post on June 9, I again request you to kindly escalate this issue with HP and give us solution.

Select an operating system and version to see available software for this product.

HP ScanJet G3010 Flatbed Scanner

Let HP identify hpsvanjet out-of-date or missing drivers and software How does HP use product g3100 collected with this service? Still it is the same problem persists. Modify your browser’s settings to allow Javascript to execute. Am sorry to say that all the steps you have now prescribed have elsewhere in Community given and I tried not once but more than 3 times doing the same.

To assist you better, please provided us the information below: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly.


We were unable to find any drivers for your product. Sivaswami’s post on June 9, Product sold without warranty: This issue might occur if scanner driver is corrupt or hpscanjer is change in scanner settings. Thus, the warranty has been removed from this product. HP Scanjet – Third-party scan software solutions: Check if it helps. Select from the products you own. Additional Product Features Media Type. Right click on the Scanner driver and click on Uninstall. I suggest you to uninstall the HP Scanjet G Photo Scanner from the Hspcanjet Manager and then try to reinstall the scanner driver in compatibility mode.

Are you able to use printing function?